Is an AI agent the same as a chatbot?
No. A chatbot answers questions. A Builtrix agent executes a piece of work: it reviews a call, sends the follow-up, files the note, updates the record. It runs inside the tools your team already uses and acts on your business rules.
Which tools do agents work inside?
The ones your team already uses: WhatsApp, email, spreadsheets, your CRM, your phone system and your documents. Agents are deployed inside them, not alongside them, so nobody learns a new tool.
What happens when an agent is unsure?
It escalates to a person. During Design you decide which decisions a human must make, and the agent hands those over with the context attached rather than guessing.
How accurate are they?
Accuracy is measured on your real data, not claimed in advance. On real-estate call analysis for a real-estate developer the system runs at approximately 95% human-level accuracy, measured after tuning on real usage.
How many agents has Builtrix deployed?
Over 100 agents are deployed across client operations today, across sales, documentation, records and reporting.
Do we need clean data first?
Yes. Builtrix does not deploy an agent until the data underneath it is trustworthy. Where it is not, the engagement starts by putting the records in order, because an agent acting on a wrong record does the wrong thing faster.